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User IDs/Passwords:
I forgot my password. What should I do to get a new one?
Can I change my password?
Will my password ever expire?
Is there a minimum password length required?
Remember me?
Orders:
How do I place an order?
What’s the difference between Add to List and Add to Cart?
What is the delivery time for an order?
Will I receive a confirmation after each order?
Why are there still products in my shopping cart?
Removals:
How do I request a removal of a product?
What is the time frame for a pickup?
Repairs:
How do I request a repair of a product?
Invoices/Invoice Payments:
What credit cards are accepted for invoice payments?
Where can I view my open rental invoices?
I forgot my password. What should I do to get a new one?
Click on Forgot Password link where you will be prompted for your userid and email address. A new password will be system generated and will be emailed to you.
Can I change my password?
Click on Change Password link where you will be prompted for your old password, new password, and to confirm your new password and click Change Password button. You will receive a message that your password has been changed.
Will my password ever expire?
Yes, your password will expire after 365 days. When this happens, you will be prompted upon login to change it.
Is there a minimum password length required?
Password rules are as follows: Minimum length – 6; Maximum length 15; A number is required; You cannot have more than two repeating characters.
Remember me?
When you log into the OnDemand system, you can check the Remember Me box and the next time you log in, the last user id that was entered will be retained.
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How do I place an order?
You can either click on the Place Order link in the left hand side of the screen, or you can navigate through the Online Catalog to the subcategory you want to order from. Enter a quantity in the product you would like to order and click on Add To Cart.
What’s the difference between Add To List and Add to Cart?
Add To List allows you to put products in a favorite list for your convenience to place orders for your most used products. Add To Cart is the first step in actually placing the order.
What is the delivery time for an order?
Our standard delivery time for an order is four hours.
Will I receive a confirmation after each order?
Once your order, request for removal, or request for repair transaction has been processed successfully, a message will be displayed on your screen that it was successful and an email confirmation will be sent. If you have not received your email confirmation, it may during a maintenance window of the email server. Your email confirmation will be queued up and sent as soon as the maintenance is complete.
Why are there still products in my shopping cart?
If you have logged out of the system with items in your shopping cart previously, these items will be retained in your cart until the order has been placed or you have cleared your shopping cart.
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How do I request a removal of a product?
Click on Removals link and enter the specific criteria you would like to search on and click on the search button.
What is the time frame for a pickup?
Our standard pickup time is within 24 hours.
How do I request a repair of a product?
Click on Repairs link and enter the specific criteria you would like to search on and click on the search button.
What credit cards are accepted for invoice payments?
We accept American Express, Master Card and Visa.
Where can I view my open rental invoices?
Click on Open Invoices link and enter the specific criteria you would like to search on and click on the search button.
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